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Info Center > Warranty & Returns
Return Policy 100% Satisfaction Guaranteed
We provide a 72 hour grace period allowing returns for the following 3 reasons.
- You receive the scale and decide it's not the one for you
- Your scale arrives damaged from shipping
- Your scale does not operate properly out of the box
To return a scale for one of the above reasons Contact Us, then send it back for an exchange/refund. Original and return shipping costs are non-refundable. All scales must have the original scale box they came with.
After 72 hours, returns of any kind are not accepted. All inquires thereafter must be directed to the manufacturer (See below).
Warranties
The majority of our scales come with extended warranties (See below). Models with warranties come with warranty cards and instructions along with the User Manuals. Procedures and requirements for sending in your scale under warranty vary with the manufacturer. Please contact the manufacturers directly with any warranty questions.
UPGRADE NOTICE: My Weigh has upgraded their warranty program. All My Weigh Scales sold after November 15, 2003 are now covered under their new Lifetime warranty program. So even if your scale comes with a warranty card that says "5 years" or "6 years", it is now automatically covered for your lifetime (30 yrs in Europe).
Warranty Information
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| ALL My-Weigh Scales:
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Lifetime
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| ALL Jennings Scales:
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20 Years
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| ALL Salter Scales:
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10 Years
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| ALL ProScale Models:
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5 Years
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| ALL Ohaus Models:
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1 Year
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| Tanita 1481:
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1 Year
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| Tanita 1479v:
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6 Months
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